Frequently Asked Questions
Everything you need to know about your NZXT experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your NZXT account.
What is the warranty policy for NZXT components?
Warranty periods vary by product: our Kraken liquid coolers and C-Series PSUs typically feature a 6-10 year warranty, while our cases and motherboards generally include a 2-year warranty.
Does NZXT offer international shipping?
Currently, NZXT.com ships to the United States, Canada, and select European regions. Please check our shipping policy page for a full list of supported countries.
What is your return policy for gaming PCs?
We offer a 30-day return policy for all products purchased directly from NZXT. Items must be returned in their original packaging and include all accessories to be eligible for a refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Affirm for monthly financing.
Are NZXT BLD systems covered by a warranty?
Yes, all NZXT BLD custom gaming PCs come with a comprehensive 2-year warranty that covers all parts and labor, ensuring your build is protected from defects.